You may conveniently access your account or report an outage by phone 24/7. Dial 800-683-5571 or 910-843-4131 and choose the option that best meets your needs.
Through our SmartHub program, you may access your account anytime, day or night! Registration is simple, fast, and convenient. Members can view and pay their bill, pay multiple accounts, review account history, and print bills. To sign-up for SmartHub, click on the "Manage My Account" option on the homepage or go to https://lumbeeriver.smarthub.coop/Login.html
Paying your bill in person is fast and easy with Western Union:
Visit wu.com or call 1-800-225-5227 to find a participating agent location. No need to fill out a form — Western Union is formless. Just bring your account number to the service counter, and tell the clerk the name of the company you wish to pay and the amount.
For First time users, you may be asked to give your “Phone Number, Address, and Date of Birth.” Once this information is obtained, it creates the sender profile. All future transactions will only require the phone number to access said profile, the payee (Utility Name), and your utility account number. You’ll receive an MTCN (Money Transfer Control Number) receipt to track your payment.
PaySite Kiosks are the fastest, easiest, most convenient way to pay your LREMC electric bill. Payments post immediately to your electric count, and there's no processing fee. Payment methods include cash, check, debit, and credit cards. PaySite Kiosks are available at our Pembroke, Lumberton, and North Center office locations.
PaySite Kiosks Locations:
6090 NC Hwy 711, Pembroke
301 Bailey Rd., Lumberton
8344 Fayetteville Rd., Raeford
Do you constantly have to remind yourself to pay your electric bill? We'll remember to pay your bill with Lumbee River's Auto Pay/Bank Draft option.
Lumbee River EMC offers Auto Pay/Bank Draft to allow you to set it or forget it! You will continue to receive an electric bill each month. Lumbee River EMC will draft the amount of your bill from your bank account on the "DUE DATE" of the invoice.
To signup for Auto Pay: Access your account thru SmartHub, select the Billing & Payments option, then choose Pay Auto Accounts to sign up for Auto Pay/Bank Draft.
*Please note that your account must go through one billing cycle for Auto Pay/Bank draft to take effect
Stop by any of our locations to pay your bill. We accept cash, checks, debit cards, and Visa or MasterCard credit cards. Can't make it during our business hours? No problem. Each office is equipped with a drop box conveniently located by the drive-thru service window.
Drop your check or money order along with the bottom portion of your bill, and your payment will be applied to your account within 48 hours. To find the location closest to you, click on Contact Us.
You will need to dial our toll-free payment line specifically designated for payments to make a payment over the phone. The toll-free telephone number is 844-827-4761. The reason for a separate payment line is to protect the data associated with your credit cards.
The Payment Card Industry (PCI) has developed a set of data security standards for all companies accepting credit/debit cards for payments. As thieves and hackers become more sophisticated, the way we do business must keep up with technological advances. Adopting these standards ensures compliance in preventing, detecting, and appropriately reacting to potential security incidents.
By moving to this more secure processing of payments through this separate phone number, you can be assured that LREMC is doing everything possible to ensure your payment information is safe and secure.
With each monthly billing, you will receive a courtesy envelope to mail your payment to us. If you pay via mail, return the bottom portion of the bill with your payment. Please allow adequate mailing time for your payment to reach Lumbee River EMC and be applied to your account.
Mail Payments to Lumbee River EMC PO Box 580208 Charlotte, NC 28258-0208
MoneyGram offers fast, convenient bill payment services at many locations for a small fee of $1.50. To make your payment use the MoneyGram kiosk or complete the ExpressPayment Blue Form & submit your payment through the agent.
Payments made before 5 PM using this service are received immediately. After 5 PM, payments are typically credited the next business day.
Here's what you'll need:
- Company Name & Code: Lumbee River (15708)
- Your Electric Account Number
- Method of Payment: Cash or Debit Card w/Pin
MoneyGram services are available at the following locations:
- Walmart
- CVS/pharmacy
- ACE Cash Express
- Advance America Cash Advance
Visit www.MoneyGram.com for locations near you
Would it be easier to make daily, weekly or biweekly payments rather than one large payment each month? Think of FlexPay the same as you do putting gas in your car. You pay for it before you use it. You can purchase small amounts every few days or "fill up the tank."
Are you on a budget? Does your electric bill vary each month? Budget billing can help. Budget billing guarantees you no surprises when you receive your electric bill. With budget billing, you pay the same predetermined amount each month.
We average your last 12 months' bill to determine your monthly bill. However, your actual usage and dollar amount for the month, including taxes and other charges, will appear on each statement along with your account balance so that you will know the status of your account at all times.
Contact us. We'll review your account and help you determine if Budget Billing is right for you!
Lumbee River EMC offers a plan to assist our senior citizens and disabled members by providing an exemption from the late fee and delinquent penalty.
To qualify for the program, a member must be 62 years old or certified disabled, and the account must be in the name of the person applying for the program. Proof of age and disability is required. Members must continue to pay on time to avoid the termination of electric service.
For more information about our Senior Citizens Pay Plan, call us.
